Terms and Conditions

How to contact us

We are Torpenhow Cheese Company Limited.  Our company registration number is 12295257 and our office registered address is Park House, Torpenhow, Wigton Cumbria CA7 1JZ, United Kingdom. Our registered VAT number is 338964846.

You can contact us by telephoning us on 01697334410 or emailing us at cheese@torpenhoworganic.co.uk

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Our contract with you

When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Unfortunately, we are not able deliver orders placed through the website to addresses outside of the UK and the Republic of Ireland.

Product description and substitution

Products and their packaging may vary slightly from their images as these are to provide some online context.

Where you have provided your consent for us to do so we may substitute part or all of the product you have ordered for a similar product of an equivalent or greater value. The price of your order will not change.

Where you have indicated that you do not want a substitute product or having consented to receiving a substitute, a suitable substitute is not available, we will notify you and give you the opportunity to either cancel your order or wait for the affected product to become available.

Your right to make changes

You may wish to change your product order.  If you do, contact us and we would be happy to help.  If it is possible, we will inform you of any price changes, availability and timing changes.

Delivery

Unless otherwise agreed with you, we will deliver all products as close to the delivery date requested by you as reasonably possible. We use an overnight courier for delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer.

Since most of our products are perishable it is always best if someone is available to receive and sign for the delivery, however you can arrange for the couriers to leave the goods without a signature if you are not going to be in. If you have any questions or issues with your delivery, it is best to contact us as a first point of call. We cannot take responsibility for any changes you may make to your delivery address or date through the courier service directly.

If delivery is delayed then we or our courier company will contact you to let you know and we will attempt to minimise the effect of the delay. Provided we do this and the delay is caused by an event outside of our control we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave to the courier. You own the product once we have accepted your order and received payment in full.

Quality concerns

We take great pride in the quality and condition of our cheese and it should reach you in the best possible condition. When you receive your order, please open it right away, loosen the wrapping around the cheeses and inspect them. If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too. As we handle cheese, which changes with age, we do ask that you contact us with regards to quality concerns within two weeks of receipt of the order.

Your rights

As supplier of your product we are under a legal duty to supply the products in the conformity with the contract. As the cheese is classed as a perishable product, your right to change your mind is restricted.

If you cancel your Contract we will:

  1. Refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.
  2. Refund the delivery costs
  3. Do so within 2 weeks of receiving the product from yourself.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws. All such rights are reserved.

Changes to the website

We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Governing law

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.